Microsoft Exchange Engineer
Division Indigo IT, LLC
Location Springfield VA
Employment Type Full Time Regular Employee
Date Posted 9/10/2019
Contact Name
Contact Phone
Job Code CG0062
Required
Preferred

Job Details

SUMMARY:

Indigo IT is an award-winning, process-driven, and results-oriented Women-Owned Small Disadvantaged Business, headquartered in Reston, VA.  Founded in 2001, Indigo IT is a rapidly growing information technology consulting and services company, providing innovative, high-value, cost-effective solutions to the federal government and private industry.  Our core areas of expertise include cloud computing solutions facilitating government efforts to leverage cloud offerings securely and successfully; IT operations focused on providing customers with outstanding IT service value based on ISO 20000-1:2011, 27001 and 9001 processes; cyber and IT security services, including protecting critical infrastructures from cyber-attacks; and enterprise intelligence focused on leveraging technology to refine existing data into actionable information.

 

This position is responsible for designing; implementing; and supporting enterprise-wide Microsoft Exchange organizations. The ideal candidate will have a strong aptitude with the ability to lead in-depth technology discussions, articulating the advantages of O365 and advising customers on the integration of complex infrastructures in high availability scenarios. This individual must be able to drive support-consulting engagements, write technical communications and work effectively with the Indigo team and customers to help make their infrastructure solutions successful.

 

ESSENTIAL FUNCTIONS/RESPONSIBILITIES: 

  • Provide technical solutions to complex integration problems associated with business solutions built using Microsoft Exchange Server or Hybrid deployments integrated with Exchange Online for Microsoft enterprise customers.

  • Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.

  • This role acts as the primary technical messaging contact, providing customer visibility, advanced technical support and problem resolution for Government customers, including issues escalated to the highest levels of management.

 

KEY COMPETENCIES

  • Microsoft Office 365 (Exchange Online; InTune; Skype for Business Online / Teams)

  • Email (Outlook; Exchange; ProofPoint; PowerShell; eDiscovery)

  • Exchange Integration (POP; IMAP; SMTP; EWS)

  • Directory Services (Active Directory)

 

SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:

  • Engage in advanced technical troubleshooting.

  • Practical experience troubleshooting operating system performance problems.

  • Offer exceptional customer service through an ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans.

  • Ability to manage customer escalations/sub-cases and work under pressure.

  • Exhibit deep technical familiarity with Exchange Server and Microsoft Outlook Client.

  • Excellent interpersonal, verbal and written communications, analytical and presentation skills. Experience delivering and/or authoring technical training.

  • Ability to deliver presentations and discuss an array of Microsoft Messaging Technology concepts including ActiveSync, AutoDiscover, DAG, RBAC, PowerShell, DLP, E-Discovery, OAB, EAC, Public Folders, Exchange client protocols, Exchange Server Roles, DNS, IIS, AD, SSO.

  • Ensure timely and high quality resolution of all issues.

  • Capabilities to operate in a flexible team environment with minimal supervision.

  • Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support assistance and/or support consulting.

  

Organization administration and management experience in the following technologies:

 

  • Exchange Online with Office 365

  • Exchange Server

  • PowerShell V3 or V4 skills including scripting

  • Experience with network captures and indepth network troubleshooting

  • Experience with log analysis using LogParser 2.2 or Log Parser Studio

  • Azure Active Directory Synchronization Tool (DirSync)

  • Outlook Client Administration and Deployment Management (OCT or ODT)

  • Knowledge of Group Policy Management

  • Microsoft System Center