Microsoft Exchange Engineer
Division Indigo IT, LLC
Location Springfield VA
Employment Type Full Time Regular Employee
Date Posted 9/10/2019
Contact Name
Contact Phone
Job Code CG0062

Job Details


Indigo IT is an award-winning, process-driven, and results-oriented Women-Owned Small Disadvantaged Business, headquartered in Reston, VA.  Founded in 2001, Indigo IT is a rapidly growing information technology consulting and services company, providing innovative, high-value, cost-effective solutions to the federal government and private industry.  Our core areas of expertise include cloud computing solutions facilitating government efforts to leverage cloud offerings securely and successfully; IT operations focused on providing customers with outstanding IT service value based on ISO 20000-1:2011, 27001 and 9001 processes; cyber and IT security services, including protecting critical infrastructures from cyber-attacks; and enterprise intelligence focused on leveraging technology to refine existing data into actionable information.


This position is responsible for designing; implementing; and supporting enterprise-wide Microsoft Exchange organizations. The ideal candidate will have a strong aptitude with the ability to lead in-depth technology discussions, articulating the advantages of O365 and advising customers on the integration of complex infrastructures in high availability scenarios. This individual must be able to drive support-consulting engagements, write technical communications and work effectively with the Indigo team and customers to help make their infrastructure solutions successful.



  • Provide technical solutions to complex integration problems associated with business solutions built using Microsoft Exchange Server or Hybrid deployments integrated with Exchange Online for Microsoft enterprise customers.

  • Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.

  • This role acts as the primary technical messaging contact, providing customer visibility, advanced technical support and problem resolution for Government customers, including issues escalated to the highest levels of management.



  • Microsoft Office 365 (Exchange Online; InTune; Skype for Business Online / Teams)

  • Email (Outlook; Exchange; ProofPoint; PowerShell; eDiscovery)

  • Exchange Integration (POP; IMAP; SMTP; EWS)

  • Directory Services (Active Directory)



  • Engage in advanced technical troubleshooting.

  • Practical experience troubleshooting operating system performance problems.

  • Offer exceptional customer service through an ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans.

  • Ability to manage customer escalations/sub-cases and work under pressure.

  • Exhibit deep technical familiarity with Exchange Server and Microsoft Outlook Client.

  • Excellent interpersonal, verbal and written communications, analytical and presentation skills. Experience delivering and/or authoring technical training.

  • Ability to deliver presentations and discuss an array of Microsoft Messaging Technology concepts including ActiveSync, AutoDiscover, DAG, RBAC, PowerShell, DLP, E-Discovery, OAB, EAC, Public Folders, Exchange client protocols, Exchange Server Roles, DNS, IIS, AD, SSO.

  • Ensure timely and high quality resolution of all issues.

  • Capabilities to operate in a flexible team environment with minimal supervision.

  • Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support assistance and/or support consulting.


Organization administration and management experience in the following technologies:


  • Exchange Online with Office 365

  • Exchange Server

  • PowerShell V3 or V4 skills including scripting

  • Experience with network captures and indepth network troubleshooting

  • Experience with log analysis using LogParser 2.2 or Log Parser Studio

  • Azure Active Directory Synchronization Tool (DirSync)

  • Outlook Client Administration and Deployment Management (OCT or ODT)

  • Knowledge of Group Policy Management

  • Microsoft System Center